Future-Proofing Family Offices: Embracing AI for sustainable growth

The rise of Al offers family offices the ability to make a bigger tech leap to improve operations, enhance the decision-making process and ensure they can fulfil their primary objective of wealth creation.

Few tech buzzwords define the 2020s more than the rise of Artificial intelligence, which, in terms of investments, interest from big tech firms and real-world applications, is heralding a generational shift in technology. In this context, the old-world family offices are no exception to the norm. As complex entities, where multiple strategic decisions are taken in real time to deploy wealth cutting across generations, asset classes, and so on, family offices must constantly stay ahead of the curve to manage, protect, and grow their assets. The rise of Al offers family offices the ability to make a bigger tech leap to improve operations, enhance the decision-making process and ensure they can fulfil their primary objective of wealth creation.

It is crucial to understand how an integrated data-centric architecture and business model centered around Al can better equip family offices to face challenges and seize new opportunities, thereby mitigating the danger of slipping into obsolescence. Before we get into the details of how that works, it is essential to understand how family offices work and the impact Al could have on more comprehensive operations.

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Taking a futuristic leap

At the basic level, family offices are private wealth management firms serving ultra-high-net-worth individuals (UHNWls) and have become popular in India in the past decade. They aid in managing HNIs and their families' wealth and work on effective financial planning, investment, and legacy preservation.

A family office usually oversees portfolios and focuses on asset allocation, risk management, and performance monitoring, often including private equity and alternative assets. It works to ensure the efficient transfer of assets via estate planning and tax strategies and includes multiple investment managers, financial advisors, tax experts, and legal advisors. The office also works with external specialists to find comprehensive solutions. Single-family offices (SFOs) work with one family unit, while MFOs work with multiple high-net-worth families.Both iterations work on comprehensive investment, wealth planning, philanthropy management, etc.

This means one thing. Boardrooms filled with files and paperwork should no longer define the family office. With Al help, they will emerge as high-tech entities, dominate the space, and emerge future-proof by building a flexible and scalable operational framework on Al and other tech tools.

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Laying the groundwork

For future proofing solutions, family offices can use Al to create a centralised powerhouse that integrates all sources, including investment, accounting, and tax, in a single integrated data model, offering clean, normalised data that can be accessed in real time. 'Data is the new oil' is

constantly harped on, and family offices must use technologically agnostic data that functions across technologies.

The cloud is where all the action is, and family offices should increasingly consider cutting cords and embracing the cloud for their IT needs. This translates to moving away from outdated, redundant on-site IT setups to one focused on cloud infrastructure and serverless computing techniques. Future-proofing means making sure tech can be upgraded and is not rendered obsolete, making it tough to upgrade to newer technology stacks as they become available. The serverless cloud-native architecture allows family offices to adapt to changing times with ease.

Deploying Al-focused systems is needed across verticals and sectors. AI tools can dissect reams of complex datasets, spot vital trends ahead of the curve, and offer focused, actionable insights that help family offices take critical calls and tweak investment strategies and risk management accordingly. Predictive analytics can opimise portfolio performance.

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Efficiency for the win

As mentioned earlier, Al tools can work to automate and make practical functions that need only a specific set of instructions and can be carried out in an assembly line.

In a family office, this would mean Al handles most redundant tasks, such as data entry and transaction processing. Apart from this, Al tools can aid in translating documents quickly and in transforming boring textual data into sharp visuals. It can also draft detailed reports, investment summaries, and other essential documents and condense lengthy documents into concise form, highlighting key points and actionable insights. It saves time and effort and allows talented staffers to be involved in core activities such as high-stakes investment analysis and building client relations.

Al tools also help build better risk assessment capabilities, thanks to their ability to analyse vast datasets; AI tools can predict risk in advance, offering a buffer against sudden market volatility and operational hiccups.

Meanwhile, Al tools work on the adage of instant insight, instant action, which translates to Al-driven real-time reporting that keeps stakeholders in the loop and ready to take action based on its analysis. Automated bots offer access to crucial data points, improving transparency and speeding up decision-making.

As mentioned above, teams and companies must learn skills to harness Al's potential. Continuous education in AI, data analysis, and digital tools is non-negotiable for staying ahead. Upskilling in understanding advanced Al technologies helps improve reasoning and decision-making capabilities.

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Seize the future with confidence

A future-proof family office will use these fixes and take charge of deploying Al and cutting-edge tech tools for scale and growth. Sharp operational efficiency, improved decision-making, and better risk management will be helpful in this endeavour. Backed by good Al tools, family offices can confidently step into the future, using cutting-edge technology to meet the demands of complex wealth management consultancies.

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Authored by Murali Nadarajah, Chief Information Officer of Eton Solutions, L.P.

Article was published by The Economic Times (ET) - Government, a leading technology and policy sector publication in India, on 11 September 2024.